Appointments & Improving Access to General Practice Services (IAGPS)
The purpose of IAGPS is to allow Practices to open for URGENT patients over the weekend.
In conjunction with the 111 Out of Hours service, Dorset CCG and Christchurch Locality, we are currently working to facilitate access to GPs at weekends. Christchurch Medical Centre currently covers one weekend in three at Highcliffe Medical Centre for IAGPS Services. Patients requiring on the day, urgent access to a GP can telephone 111. 111 assess the patients needs and if necessary, can book an appointment in an IAGPS clinic with the appropriate clinician.
Appointments in the week
WE OFFER ONLINE the booking of appointments for CHRONIC DISEASE reviews, cervical smear tests, blood tests etc. If you have not already done so, please register for this service, by bringing some form of photo id to one of the reception desks. We can then "enable" this service and provide you with log on details to an account.
Surgery buildings are open from 8.30am to 6.30pm. Bransgore surgery is closed for one hour at lunchtime between 1pm and 2pm. Staff can book appointments at any surgery location as there is one computer system for the whole practice - please where possible use our appointment line. ( option 2 from the Automated Telephone System)
All clinical consultations are by appointment only, we do not have ‘walk in’ clinics. The Practice therefore strives to achieve the most appropriate timed appointment, with the right practitioner, and hopefully the practitioner of choice for the patient.
We would ask you please to familiarise yourself with the information below so that you are aware of how we need you to help us to give you the best possible service.
The regular arrangements for GPs are flexible between our surgeries with a minimum of 5 doctors working on each day.
Duty Doctors work closely with our Nurse Practitioner teams triaging patients, with urgent on the day requirements, into the most appropriate appointments and may also deal with patient issues over the telephone.
Non Duty GPs work 2 x 3 hour surgeries both in the morning and afternoon. Non duty Doctors also perform visits as necessary.
Morning surgeries generally start at 8.30am and finish with the last appointment at 11.30am.
Afternoon surgeries generally start at 3pm and finish with the last appointment at 6pm.
Different arrangements are made on a daily basis to accommodate Salaried and Locum GPs.
Nurse appointments are available for booking up to 4 weeks ahead. Please ensure that reception know what your appointment is for, in order that the appropriate time is given with an appropriate practitioner.
For urgent conditions, or where there is uncertainty over when a patient needs to be seen and by whom, it is most likely that there will be a telephone assessment. You will be asked by a trained receptionist or where necessary, a Nurse Practitioner or by the Duty Doctor for more information; they will then be able to give you advice or arrange an appointment within 48 hours with the most appropriate practitioner. This practitioner may not be the one of your choice, but will be appropriately qualified to deal with the problem as presented.
Each week (except Christmas/New Year week), the surgery runs extended hours.
There will be one early morning surgery per fortnight run between 07:30 & 08:00.
Nurse appointments are available every week between 18:30 & 19:00 and are variable in number dependent on type.
Saturday Surgeries are run generally once a month at Burton. Appointments are scheduled from 08:30 until midday. These are routine, non urgent, and include Minor Operation appointments. Patients will be given directions to actual location in Burton Medical Centre.
Appointments with any of the clinical team (GPs, Nurse Practitioners, Nurses and Health Care Assistants) are available up to 2 weeks in advance. Appointments can be made by telephoning 01202 474311 and selecting option 2 from the automated service.
Length of Appointment
All GP appointments are of 15 minutes duration. If you feel you will need longer than this, then please advise the reception staff who will allocate double the time to your appointment. It is also helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 15 minute appointment.
Nurse appointments are of variable length according to what is to be done, therefore it is essential that reception staff know what the appointment is for so that you have the properly allocated time with the correct practitioner.
If you are late arriving for your appointment it may not be possible for the practitioner to see you. The receptionist will ask on your behalf, but you may be disappointed or have a long wait to the end of the surgery.
Many patients fail to attend their appointments. Anyone not turning up for an appointment will be written to by the practice manager and anyone repeatedly not attending risks being asked to register with another practice. So please:
‘KEEP IT or CANCEL IT but DON’T FORGET IT …’
Our doctors and nurses are happy to give advice over the telephone, we do have telephone consultation appointments available. On occasions these type of telephone calls may have to be fitted around their surgery time unless it is an emergency. Please discuss your contact need with the receptionist who can arrange for you to be called back.
We also have e-Consult - see the home page, for non urgent advise and information
Our team of receptionists are here to help you. They have a very difficult job to do with calls and enquiries from every direction and it may be that they have to make a few enquiries to know how best to help you. Any details you do give will be treated in the strictest confidence. Please treat ALL our staff with courtesy and respect.
A zero tolerance policy to violent, threatening and abusive behaviour is in place throughout the NHS.
Christchurch Medical Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact a Practice Manager.